Transition & choosing a provider · 2 min read
Why SysPros rather than another MSP?
What concretely sets us apart: standardized baseline, systematic documentation, measured commitments. And what we do not promise.
What we do differently
- backup sites in Switzerland
- 3 backup sites in Switzerland Geneva, Gland and Lucerne, ISO 27001 certified facilities.
- standardized technical foundation
- 1 standardized technical foundation The same base for all our clients, fewer exceptions.
- shared file per client
- 1 shared file per client Environment, request history and decisions made.
- A standardized technical baseline, identical across all clients: fewer exceptions, more reliability.
- Systematic documentation: equipment, access, procedures, work carried out, handed over on request. Your access stays in your name and you can change provider under the contract terms.
- Measured commitments: written support hours, and committed response times only where an SLA is agreed, designed to be kept.
- A team working from a shared record: the context of your environment, request history and decisions made.
- Hosting and backups in Switzerland, across three ISO 27001-certified sites in Geneva, Gland and Lucerne, specified in the offer. The monitoring and security tools, and the countries they operate from, are disclosed to you before go-live.
What we do not promise
No IT environment is immune to outages. Support windows, response times and work outside normal hours need to be defined in the contract.
We organize monitoring, maintenance and documentation to reduce risks and prepare for incidents, with clear communication about the work in progress.
Who it is right for
SMEs and technical sites that want to delegate their IT while keeping a clear view of operations. When comparing offers, consider the included scope, support commitments, documentation and the cost of additional services.
Further reading
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Transition & choosing a provider · 3 min read
Moving away from Swisscom BWS: plan the handover
Thinking of moving away from Swisscom BWS? The access rights, licenses, data and steps to check when preparing your SME's IT handover.
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Transition & choosing a provider · 3 min read
Alternative to Swisscom BWS for SMEs
Looking for an alternative to Swisscom's Business Workplace Service (BWS)? The realistic options for a Swiss SME, honestly compared.
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Transition & choosing a provider · 2 min read
In-house, outsourced or co-managed IT: which to choose?
The three models for managing an SME's IT, with their real strengths and limits. An honest comparison, without sales talk.