Our approach
A clear and structured process
No vague promises: a service model built on documented processes, a proven method and continuous improvement.
What makes us different
Intentional standardization
We impose a common technical baseline for all our clients: homogeneous operations, fewer exceptions, better maintainability.
Visibility and transparency
You know exactly what is included, what is not, and how your requests are handled. No gray areas.
Built-in security
Security is not an option: MFA, EDR, verified backups and controlled access are part of the baseline.
Continuous improvement
We analyze incidents, reduce recurrences and constantly refine our processes.
Audit & onboarding
Inventory of your environment: equipment, access, risks. We document everything before changing anything.
Standardization
Deployment of the baseline: MFA, backups, monitoring, documentation. A homogeneous, maintainable environment.
Monitoring & support
Day-to-day monitoring, patching, alerting and helpdesk. Incidents are prioritized by business impact.
Continuous improvement
Regular reviews, reporting and action plans. Your IT evolves with your business, without permanent rebuilds.
A service shaped around you
No one-size-fits-all: the service is shaped around your size, your tools and your priorities, on a technical foundation that has proven itself.
Defined support hours
You know when we are available and how to reach us.
Responsive handling
Fast acknowledgment and a first analysis without delay.
Clear prioritization
Each request is handled according to its impact and urgency.
Documented tracking
Every request is traced, with a complete exchange history.
A structured approach
Business impact prioritization
Critical incidents are handled first, regardless of other ongoing requests.
Action traceability
Every sensitive action is documented: timeline, decisions, solutions applied.
Adapted communication
Acknowledgment, status, workaround, resolution: you are informed at every step.
Post-incident analysis
For major incidents, we identify the root cause and define corrective actions.
A clear scope, no gray areas
You always know what is part of your service, what is optional and how everything else is handled.
Clear from the start
- The standard baseline and chosen options
- Support hours and how to reach us
- Each party's responsibilities
- How requests are handled
Handled separately, with full clarity
- Out-of-scope projects: scoped, planned and quoted before work starts
- Non-standardized environments: remediation proposed first
- Specific business software: in consultation with you
- End-of-life hardware: replacement recommended over patching
Security backed by recognized frameworks
Our practices align with proven frameworks, applied pragmatically and proportionately to your size.
CIS Controls v8.1 (IG1)
The operational security baseline, suited to SMEs and the most common attacks.
NIST CSF 2.0
The structuring framework: govern, identify, protect, detect, respond, recover.
ISO/IEC 27001
The maturity trajectory to progressively formalize our internal practices.
nFADP & GDPR
Compliance with applicable data protection requirements.
Prepared for the worst, focused on what matters
- Restoration procedures from backups
- Redundancy or failover mechanisms where relevant
- Regular restoration tests to validate real capability
- Documented recovery scenarios
Anticipate rather than suffer
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Provider unavailability
Cloud, ISP, vendors: we monitor and plan for alternatives.
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Cybersecurity incident
Endpoint protection, protected backups, response procedures.
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Hardware failure
Proactive monitoring and anticipated replacement.
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Unmaintainable environments
Our standard baseline avoids exotic configurations.
Let's talk about your IT
A first no-obligation conversation. We analyze your situation, identify risks and propose a clear framework. You decide what happens next.