Alternative to Swisscom BWS for SMEs

Business Workplace Service (BWS) is Swisscom's all-in-one workplace offering for SMEs: hardware, e-mail, identities and support in a per-user monthly plan. It is a coherent offering, and it suits many organizations.

Your contract reaching its term, new needs or a change in your organization may lead you to compare options. First check the terms and deadlines that apply to your BWS contract, then assess the support, costs and responsibilities of each solution.

Option 1: another large operator

A large Swiss provider may offer packaged solutions and several service levels. Check the scope, customization options, on-site support arrangements and how your account will be managed.

Option 2: local managed services (MSP)

A managed services provider takes over the management of your devices, identities, network and backups, with a contract sized for your company. You remain the holder of your hardware and licenses, chosen with the provider within its technical baseline, and you talk to a team that knows your environment in detail.

This option may suit an SME looking for ongoing support and direct communication. Compare coverage during absences, available expertise and written commitments alongside geographic proximity.

Option 3: bringing it back in-house

Hiring an IT person, or strengthening the one you already have. Relevant if your business applications require a daily on-site presence, but the cost of a qualified position and the limited coverage (absences, breadth of domains) must be weighed. Co-management (in-house plus MSP) is then a good compromise.

What to demand, whoever takes over

• A documented assessment before any migration: access, licenses, DNS, tenant.
• A staged transition plan, with an overlap period where the contract dates allow it.
• Documentation specific to your environment, handed over on request and transferable to another provider.
• Written support hours and, if you need guaranteed response times, an SLA that sets them.
• Your data hosted in Switzerland written into the contract, if confidentiality matters to you, together with the countries from which support and security tools access your systems.

What we concretely offer

SysPros is a managed IT provider based in Western Switzerland. We take over existing environments, including those managed until now under BWS, starting with a documented inventory, then we run the day-to-day: devices, Microsoft 365, network, backups, security.

We agree the handover scope, responsibilities and support terms with you. This gives you a written basis for comparing our proposal with other options and deciding according to your company's needs.